1. Strategy.  We assist clients in developing their application strategies including conducting a baseline assessments - identifying providers and identifying likely options.

2. Business case.  We assist clients with preparing and developing business cases and rationales for making IT investment decisions - including process analysis - baseline assessment - benefits assessment - cost modelling and detailed option analysis.

3. Evaluation process.  We assist clients with the end-to end selection process - including defining business and technical requirements - developing and distributing tender documents that include statements of work - service-levels - pricing models and other contract schedules. We also assist in the selection of the preferred providers (both technology and services) - using an unbiased evaluation framework. The evaluation process extends to the conduct of due diligence activities on and by the provider as well as managing the provider.

4. Negotiation and selection.  We assist clients through the negotiation process by establishing a negotiation strategy and conducting a negotiation that results in the development of a flexible - comprehensive agreement.  We can lead the negotiation or advise the client’s negotiation team.

5. Ongoing management.  We assist with the development of client / provider action plans that ensure continual alignment of service delivery with business objectives and requirements.  We do this by conducting objective assessments of the relationship to determine if the agreement continues to be fair in terms of price and / or service quality.

For more information contact The Tenon Group at +61 410 441 054, complete our online information request or send email.