Tenon Home > Services > Business process outsourcing
Print this page (prints on 1 page)

In many ways the decision to in-source or to outsource are flip sides of the same coin.  A very similar process and analysis needs to be undertaken to enable the appropriate decision to be taken.

The Tenon Group’s approach to Business Process Outsourcing (BPO) combines our deep knowledge and understanding of all the necessary facets of service delivery - incorporating:

	Outsourcing
	Shared Services
	Process Improvement
	Capability development.

We apply our knowledge and understanding in these areas to assist you in making the best decisions for your circumstances.

The scope of our coverage includes the delivery of information technology - finance and human resource management services.  Our BPO process comprises five phases that cover the entire Sourcing Lifecycle. These phases are:

1. BPO strategy – we assist clients in developing their strategies including conducting a baseline assessment of current processes/services - identifying providers - developing business cases - and identifying actions to improve retained functions.

2. Go to market – we assist clients with the end-to-end “go to market” process - including defining business requirements and developing and distributing market tender documents that include statements of work - service-levels - pricing models and other contract schedules.

3. Evaluation process – we assist clients in selection of the preferred provider by using an unbiased evaluation framework. The evaluation process extends to the conduct of due diligence activities on and by the provider as well as managing the provider.

4. Negotiation and selection – we assist clients through the negotiation process by establishing a negotiation strategy and conducting a negotiation that results in the development of a flexible - comprehensive agreement.  We can lead the negotiation or advise the client’s negotiation team as required.

5. Ongoing management - we assist with the development of client / provider action plans that ensure continual alignment of service delivery with business objectives and requirements.  We do this by conducting objective assessments of the relationship to determine if the agreement continues to be fair in terms of price and / or service quality.